1. Acceptance of Terms
By accessing or using Tentomushi ("the Service"), operated by FiredAPP Development s.r.o. ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
We reserve the right to update these terms at any time. Continued use of the Service after changes constitutes acceptance of the revised terms. We will notify registered users of material changes via email or in-app notification.
2. Description of Service
Tentomushi is an AI-powered bug and incident reporting platform that provides automated context capture, screen recording, and intelligent analysis tools for software development teams. The Service includes web-based dashboards, browser extensions, and API integrations.
3. Account Registration
To use certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete registration information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use of your account
4. Use License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:
- Modify, copy, or create derivative works based on the Service
- Reverse engineer, decompile, or disassemble any part of the Service
- Sublicense, sell, resell, or transfer access to the Service
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to any part of the Service or its related systems
5. User Content
You retain ownership of all data, bug reports, screen recordings, and other content you submit through the Service ("User Content"). By using the Service, you grant us a limited license to process, store, and display your User Content solely for the purpose of providing the Service to you.
You are responsible for ensuring that your User Content does not violate any third-party rights or applicable laws. We reserve the right to remove User Content that violates these Terms.
6. Prohibited Uses
You agree not to use the Service to:
- Upload or transmit viruses, malware, or other harmful code
- Interfere with or disrupt the Service or servers connected to the Service
- Attempt to probe, scan, or test the vulnerability of the Service
- Collect or harvest personal information of other users
- Send unsolicited communications, spam, or promotional materials
- Impersonate any person or entity or misrepresent your affiliation
7. Payment and Billing
Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to pay the applicable fees as described on our pricing page.
We may change our pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
7.1 30-Day Partial Refund Guarantee
We offer a 30-day partial refund guarantee for all new paid subscriptions. If you are not satisfied with the Service, you may request a partial refund within 30 calendar days from the date of your initial subscription purchase ("Guarantee Period"). This guarantee applies only to the first subscription period and does not apply to renewals.
7.2 Partial Refund Calculation
Refunds under the 30-day partial refund guarantee are subject to a partial deduction based on the actual platform resources consumed during the Guarantee Period. The refund amount shall be calculated as the subscription fee paid minus the cost of consumed resources, which include:
- AI Analysis Usage: Each AI-powered bug analysis, context enrichment, or automated diagnostic performed on your submitted reports incurs a per-unit processing cost. The total number of AI analyses executed during the Guarantee Period will be tallied and deducted at the applicable per-unit rate as published on our pricing page.
- Translation Services: Any automated translations of bug reports, comments, or interface content performed by the Service will be measured by the total number of translation requests processed. The associated cost will be deducted at the applicable per-unit rate.
- Pushed Tickets: Each ticket or issue pushed from Tentomushi to a third-party integration (e.g., Jira, GitHub Issues, Linear, or other project management tools) incurs a per-ticket processing cost. The total number of tickets pushed during the Guarantee Period will be deducted at the applicable per-unit rate.
The per-unit rates for AI analyses, translations, and pushed tickets are published on our pricing page and may be updated from time to time. The rates in effect at the time of your subscription purchase shall apply to any refund calculation under this guarantee.
7.3 Refund Process
To request a refund under the 30-day partial refund guarantee, you must:
- Submit a written refund request to support@tentomushi.to within the 30-day Guarantee Period
- Include your account email address and the date of purchase
- State the reason for your refund request (for quality improvement purposes; no specific reason is required to qualify)
Upon receipt of a valid refund request, we will calculate the partial refund amount based on your actual resource consumption and provide you with an itemized breakdown within 5 business days. The refund will be issued to your original payment method within 10 business days of confirmation.
7.4 Refund Exclusions
The 30-day partial refund guarantee does not apply in the following circumstances:
- Subscription renewals (the guarantee applies only to the initial subscription period)
- Plan upgrades or downgrades after the initial purchase
- Accounts terminated for violation of these Terms of Service or the Acceptable Use Policy
- Where the consumed resource costs equal or exceed the subscription fee paid (in which case no refund is due)
All fees outside the scope of the 30-day partial refund guarantee are non-refundable except as required by applicable law.
8. Intellectual Property
The Service, including its original content, features, and functionality, is owned by FiredAPP Development s.r.o. and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law, FiredAPP Development s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service.
Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
10. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure. AI-generated analysis and suggestions are provided for informational purposes and should not be relied upon as the sole basis for critical decisions.
11. AI-Generated Outputs and Translations
The Service uses artificial intelligence and machine learning technologies to generate bug analyses, incident summaries, contextual suggestions, and other outputs ("AI-Generated Outputs"). You acknowledge and agree that:
- AI-Generated Outputs are provided for informational and assistive purposes only and may contain inaccuracies, errors, or omissions.
- We do not guarantee the accuracy, completeness, reliability, or suitability of any AI-Generated Outputs for any particular purpose.
- You are solely responsible for reviewing, verifying, and validating any AI-Generated Outputs before relying on or acting upon them.
- We shall not be held liable for any decisions made, actions taken, or consequences arising from reliance on AI-Generated Outputs.
11.1 Language Translations
The Service may provide automated language translations of bug reports, comments, interface content, and other materials ("Translations"). These Translations are generated by AI and machine translation technologies. You acknowledge and agree that:
- Translations are provided on an "as is" basis and we make no representations or warranties regarding their accuracy, completeness, or linguistic correctness.
- Translations may not accurately convey the meaning, tone, context, or nuance of the original content, and may contain errors, mistranslations, or omissions.
- We do not guarantee that Translations will be suitable for any specific purpose, including but not limited to legal, regulatory, compliance, or contractual use.
- You are solely responsible for verifying the accuracy of any Translations and for obtaining professional human translation services where precision is required.
- We shall not be held liable for any loss, damage, misunderstanding, or dispute arising from reliance on automated Translations provided by the Service.
11.2 AI Model Changes
The Service relies on third-party and proprietary artificial intelligence models to deliver its features. You acknowledge and agree that:
- We do not guarantee the continued availability of any specific AI model, provider, or version currently used by the Service.
- We reserve the right to change, replace, upgrade, or discontinue any AI model or provider at any time, with or without notice, at our sole discretion.
- Changes to AI models may result in differences in output quality, style, accuracy, or behavior compared to previous versions.
- No subscription plan or pricing tier guarantees access to a particular AI model or provider unless explicitly stated in a separate written agreement.
- We shall not be liable for any changes in Service behavior, output quality, or functionality resulting from AI model changes.
12. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
Upon termination, your right to use the Service will immediately cease. You may export your data within 30 days of termination by contacting our support team.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Prague, Czech Republic.
14. Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: support@tentomushi.to
- Address: FiredAPP Development s.r.o., Kurzova 2222/16, Stodůlky, 155 00 Praha 5, Czech Republic